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Workflow Automator - Sort by Groups

Related products:Freshservice
  • December 16, 2021
  • 0 replies
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Currently the workflow automator is sorted by order of priority from top to bottom which is a great methodology however, as time progresses my workflow automations are getting very extensive and I find it hard to find the ones I need to review or change. I think it would be great if we could sort them similar to how the business rules are setup currently for the service requests. The business rules assign the rules based on which service request you are targeting. Maybe the workflow automations could be sorted by the groups we have created or by priorty. Priority meaning there is a drop down that selects priority 1 to rules those specific rules first then if i select priority 2 then those rules run, then selecting 3 means those rules would run after 1 and 2, and so on and so forth. That would be really helpful with organizing the automations visually. Not sure of the possibilities for this as I am sure a lot of programming would be needed but that’s why it is an idea :grin: