+1I see that in workflows that I can set a due date to a specific date but I would like to see the ability to set the due date out to a specific number of days.
Example:
Group on a ticket is changed from Group A to Group B, once assigned to Group B advance the Due Date out 28 days.
Thank you.
+9Hi
this is already possible in Freshservice. Just use an expression builder where you use the current due date and try the function “addDays”. Afterwards just set the due date via action node.
We had a similar use case.
Best regards
Daniel
+1Hey
I was looking at those and realized that I have no idea what I am doing, so don’t know how to do it.
What would that expression look like?
+9Hi
try this expression. This one gets the current due date and adds 12 days (make sure expected output is datetime. Afterwards just use the result in an action node.
addDays('{{ticket.due_by_time_iso}}',12)
Input: 2020-01-12T08:00:00Z
Output: 2020-01-24T08:00:00Z
Sorry, screenshot is in german. (Set due date to Expression.result)
We did similar so this one should work.
Best regards
Daniel
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