Skip to main content
New Idea

workflow if date-field is at least x workdays ago

Related products:Freshservice
  • April 14, 2025
  • 1 reply
  • 79 views
S
Skilled Expert
Forum|alt.badge.img+5

Here I am again with a silly (but useful to me) idea.

We have a reminder workflow for tickets and it will send another reminder to the user if the last reminder was sent 3 days ago and no response has been given. However, I would like to be able have the trigger set to if {custom date field} is at least x workdays ago instead of at least x days ago.

Because now, if a reminder is sent on Friday, the user will get another reminder on Monday because we set FreshService to remind every 3 days. And we don’t work in the weekend. I now changed the workflow to have it sent every 4 days if the user doesn't reply, but ideally I would like to have the condition check if last reminder is sent 3 workdays ago.

1 reply

Daniel Söderlund
Top Contributor ⭐
Forum|alt.badge.img+14

I guess Supervisor Rules don't work for you. You like to make more actions then it can. 

Ya work day condition related to the office Business Hours setup would be good to have. 

There are some workarounds what you are looking for 

 

This will give false on weekends. 

weekday('{{current_date_and_time_iso}}') != 1 && weekday('{{current_date_and_time_iso}}') != 7

But then you need to have a condition to prevent it sending out message every day after 72 hours. 
 

 

Synerity | Your Nordic Freshworks Partner | Seamless Support & Solutions | www.synerity.eu
    Terms of UseAccessibility statement