if I'm mistaken, please let me know! 😊
What I've noticed:
System/workflow based events, such as events from a previous workflow, don't trigger additional workflows. It needs to be requestor or agent driven. This has been annoying for some automations.
Idea: Id love for a way to call these system events in workflows.
Example. I have a workflow to request approvals depending on the Service Request Form being filled out. The requester or agent can then approve or deny.
If I now have a workflow looking for “Approval status is changed” event, it doesn't work (regardless of the status). The only way it works is if you manually create the approval from the ticket after its created, which is counterintuitive at that point.
My workaround is to look for when a service request is updated event.
