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Planned

Workflows in freshdesk like in freshservice

Related products:Freshdesk
  • Mar 31, 2023 12:23 AM UTC
  • 3 replies
  • 134 views
Skilled Expert
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Hi,


I’ve not used freshservice but from what I can see it has much more powerful features in terms of workflow design. I feel that freshdesk really needs this as often you have to cobble together automations to make things happen.


Thanks​​​​​​​


Jerome​​​​​​​

Sep 14, 2023 4:57 PM UTC

Hi Jerome, thanks for the feedback! Durga here from the product team. You can expect enhancements in the first half of next year.  We’ll keep this thread posted. :) 

3 replies

durga.sundaram
Contributor
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Hi Jerome, thanks for the feedback! Durga here from the product team. You can expect enhancements in the first half of next year.  We’ll keep this thread posted. :) 

Product Manager, CX
    alyssia.correa
    Skilled Expert
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    New Idea→In progress : Included in Product Roadmap
    Ally, Freshworks Community Manager
      Apprentice
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      Hi there, do we have some update on which release this functionality is currently planned? We would really look forward to simplify the numerous automations we have. 

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