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In progress : Included in Product Roadmap

Workflows in freshdesk like in freshservice

Related products:Freshdesk
  • March 31, 2023
  • 3 replies
  • 129 views
J
Skilled Expert
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Hi,


I’ve not used freshservice but from what I can see it has much more powerful features in terms of workflow design. I feel that freshdesk really needs this as often you have to cobble together automations to make things happen.


Thanks​​​​​​​


Jerome​​​​​​​

September 14, 2023

Hi Jerome, thanks for the feedback! Durga here from the product team. You can expect enhancements in the first half of next year.  We’ll keep this thread posted. :) 

3 replies

durga.sundaram
Community Manager
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  • durga.sundaramCommunity Manager
  • Community Manager
  • September 14, 2023

Hi Jerome, thanks for the feedback! Durga here from the product team. You can expect enhancements in the first half of next year.  We’ll keep this thread posted. :) 

Product Manager, CX
    alyssia.correa
    Skilled Expert
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    New Idea→In progress : Included in Product Roadmap
    Ally, Freshworks Community Manager
      C
      Apprentice
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      Hi there, do we have some update on which release this functionality is currently planned? We would really look forward to simplify the numerous automations we have. 

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