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New Idea

Workflows - Which Apply to a Ticket

Related products:Freshservice
  • July 8, 2025
  • 0 replies
  • 7 views

The ability to see which workflows would apply to a ticket when it is logged (we can see what has already run but what about what will run during its lifecycle). So if a rule should not apply to a ticket we can see what the issue is and be able to fix it. And would also mean that analysts would be able to see where the ticket is going or what applies to that ticket and why it may have failed.