Hi FS Community.
I am currently enjoying the ability to clean up the agent experience using Business Teams workspaces. Non-Tech agent groups are now able to see only relevant ticket queues in their ticket lists and only relevant search filters which is great! Thanks Freshworks!
I’m surprised that this has not been extended to analytics reports because I think the use-case is just as strong. For example, why do Facilities need to see Tech reports in their analytics list? Why do Finance need to see Compliance reports? Of course, when someone clicks on a report that doesn’t belong to their department, the contents are blank, but this is all the more reason to declutter the space by removing these from visibility. I think analytics is ripe to get the workspace treatment!
Please upvote if you agree.
Kind regard,
Fabrice Voyer
