Every time an email goes out (Response, Note, or Scenario), we would like a recording of who was it sent to (To, CC, and BCC), and what did it say. One cannot assume that the scenario has not changed, or that group membership has not changed (also, cross-correlating the main ticket with the Activity log is tedious). Ideally this information would all be integrated into the the main ticket record. Perhaps, to avoid clutter, it would not be expanded by default, but any given entry could be expanded with a click.
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Would like more thorough recording of outgoing emails
It would be really good to see the emails that have been generated through out the life of a ticket, but as you said it may be a bit cluttered.
Could make them display with the 'Show activity' is selected.
Agreed, I'd like to see more than just sent emails, but a better log in the Activity Log of what Observer Rules, Dispatcher Rules, and Supervisor Rules have run, and what actions they took.
+12Hello Folks,
We've improvised on the Activities section within a ticket and it now displays more granular information like the actions performed by automations, addition/removal of tags ,etc. Please read this article to know more about this option .
Cheers!
Is there an email logging app that I can use to debug outgoing email? Or even just so that I can keep a log? Record-keeping is also important to me.
Is there a global CC setting?
Thanks,
cb.
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