WYSIWYG HTML editor update

Please enable this editor on our account!

Please enable this editor on our account as well! Thank you!

Hi, can we please have access to the beta version of the new editor which is now available?

Need to send HTML email notifications ASAP!

Many thanks.

Freshdesk support got back to me directly. 

Seems the function to edit HTML code is not for email engagement with customers: "it's only for knowledge base solution articles.  It would not be possible to edit the HTML part of replies".

We have lots of trouble will ill-formatting in the Freshdesk email replies to our customers and would dearly love to be able to edit HTML source to fix this and make more engaging emails for our customers.

It doesn't look like it's on the radar any time soon unfortunately.

Thank you all for the valuable feedback and we are glad to inform you that the new editor has been released publicly. You can read more about it here. 

i've been playing with the code snippets and there's this grey style at the end of the code block. I'm assuming it has to do with the stylesheet, but is there a way for us to manually override that style?

Any chance you can also have this kind of control in the email notification templates? I'm really missing the ability to edit the HTML for those templates.

Thank you,

Stefan

Hi Sajesh,

Is the ability to link articles to each other within a knowledge base implemented as you say it here ? 

https://support.freshdesk.com/support/discussions/topics/5624/page/2?url_locale=

I see there has been a change with new editor - how do people feel about the forums using same editor?  We use Forums to advise customers of release notes and the curent editor as here  - is so limiting

Here's a dirty (but working) solution to designed HTML notification emails:

1.

Enable HTML editing in Redactor (credit:Jeff Rowberg) by adding to following bookmarklet/link:

javascript:for (name in window.redactors) { window.redactors[name].destroyEditor(); window.redactors[name].redactor(); }

2.

Prepare your HTML template using any text editor – check in browser for proper display

3.

Redactor will strip out any styling or headers that are not inline. Use the following tool to convert your HTML to inline CSS only:

https://templates.mailchimp.com/resources/inline-css/

4.

Open the notification email in Freshdesk, use the bookmarklet from stage 1 to enable HTML code editing and paste your HTML from previous stage.

5. 

Switch back to visual/HTML mode and save.

Hope this work for you.

Update: the above method for enabling Redactor works only in Email Notifications, but does not work inside Dispatch'r "Send email to requester".

Any suggestions on how to enable the Redactor source button in that case would be highly appreciated.

Hello folks,

Though the HTML support for the editor in tickets/email notifications is not yet available, you can still configure templates with customised layout . This is a workaround/hack and it might not be compatible with every layout/html design. 

You can edit the layout using the console section ( To open console, right click on the editor and choose "Inspect" if you're on Chrome ) . You can now select the line "<div class = redactor >" and choose the option Edit as HTML. You can now copy paste your HTML content in this div and then save the rule/notification template.

Cheers!

Hey Aravind, 

any update on this? You have been on the topic for years and I personally do not really see how this isn't a priority. 

If you want to support companies to be as customer-centric as they'd like to be, then I do not get how the main channel of communication is neglected like that.

I think your WYSIWYG implementation is great.  Are you able to tell me what tool you are using?

Is there any update on when you will enable the HTML editor for e-mails?