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XML ticket export

Related products:Freshdesk
  • October 8, 2012
  • 3 replies
  • 44 views
M
Contributor
Why is CSV the only export option? It is out dated and unusable. Please use the industry standard XML export so we can create the reports that as lacking in the system.

Why is XML not an option? Seems like an oversight.

3 replies

M
Contributor
  • marc.turner
  • Author
  • Contributor
  • January 20, 2013

Any news on this - We are still waiting for the export format to progress from the 90's

K
Contributor
  • keith_11877
  • Contributor
  • January 30, 2015

https://support.company.com/helpdesk/tickets.xml


https://support.company.com/helpdesk/tickets.json


Note that both employ pagination by default (which is sensible given that all data from the tickets is included) so you're not getting the full data unless you pass in page numbers. A simple script can do this however (albeit with necessary authentication, etc - there are examples on github).


https://support.company.com/helpdesk/tickets.xml?page=1&filter_name=all_tickets  


from a browser for example. 


enjoy

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


The default ticket export option on the ticket list view now offers two file types - CSV and Excel. In addition to this, you can also schedule the export in your preferred format and get the data right into your inbox. 


Freshdesk also offers the export of ticket activities * changes made on the ticket * over a 24 hour period in JSON format. This is highly useful in case if you'd like to derive custom metrics using your BI tool. This is available from the Estate plan and you can get more information here.


Cheers!

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