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Zapier - Expand Triggers and Actions

Related products:Freshservice
  • March 9, 2018
  • 2 replies
  • 36 views

Hi, I'd like to request additional triggers and actions in zapier:


Trigger: Ticket logged with filters:

- company

- group

- agent

- priority

- category

 

Trigger: A ticket is closed

 

Trigger: An update on any ticket with me as a recipient (public or private):

 

Action: Create a private note in a ticket

 

Action: Change the status of a ticket (closed, resolved etc), or ability to close a ticket


Action: Change due dates of tickets

2 replies

bitn8
Community Debut
  • Community Debut
  • June 4, 2021

Any updates on this. Really lacking that you can create a ticket but there is no way to update it with special webhook coding.