When an external customer who uses zendesk creates a ticket to send to us it comes from support+idticketnumber@customer.zendesk.com
This in turn comes into freshdesk and creates a ticket and a contact.
We have a customer who send in multiple emails, each one has an increasing ticket number in the email address.
The issue is we have 1000’s of contacts all for the same company.
We have linked the domain to the company.
ideally we would like a way to either :-
Push all created contacts from the domain name to a single contact, ideally automatically. this will reduce the amount of contacts.(currently can only merge 10 contacts to 1)
Or
have an option on the domain to not create a contact but still be able to reply using the same email address.
