The ability to add icons to forum categories to make it consistent with solution categories.
I think this would be a good UI change as currently if you have multiple forum categories the icons look like this :
I’d like to add icons like I have with my solution categories:
This would be a good UI change for the end user and keeps consistency throughout the knowledge base.
+9Hi
Thank you for bringing this up.
Currently, Freshdesk does not have a built-in feature to add icons to forum categories, similar to solution categories. To enhance the UI and consistently display icons across the knowledge base, a customization approach would be necessary. You can achieve this by using the portal's customization feature where you can modify HTML and CSS.
1. Navigate to Admin > Portals > Customize Portal.
2. Edit the appropriate section of the portal's theme files where forum categories are displayed (this might involve altering the forum list or category templates).
3. Use your custom icons by linking them in the HTML tags or using CSS to style the categories. For instance, you can add a custom <img> tag to display icons next to the forum categories.
4. Save the changes and publish the updated theme.
By customizing the portal's code, you can replicate the icon consistency across both solution and forum categories in your UI.
Please do let us know if require any further assistance on this matter.
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