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Since the default font size of articles is ridiculously small, I'm trying to apply a larger font size.

There seem to be an issue with the unconfigurable line-height parameter.

 

How do I fix this.

Thank you!

Hello, did you try clicking the remove formatting option? 

 

 

Hello, did you try clicking the remove formatting option? 

 

 

Yes, it reverts back to the tiny font size but the issue persists if I increase font size again

Hi @runshotgun 

 

Greetings from Freshworks Community! 

 

With respect to your query, I understand you are facing issues with formatting in the Article editor, Can you please try typing the content in any online text editors such as Google Doc or Microsoft word in the required font style and size and then try pasting the same in the Freshdesk Editor. That might do the trick, please refer to this video grab as well: https://share.vidyard.com/watch/qtCoPbRkaVby5xc5fNFhRJ?  

 

Happy Freshdesking !!!

Hi runshotgun, did you solve this issue?

I wonder is this a bug or a feature?!

Freshworks is a big company. It’s make me confused that why nobody complaint about this problem.

Or does it just happen to me.

Hi runshotgun, did you solve this issue?


Ended up switching platform, I don’t have this kind of time to waste.

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