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How to share previews of solutions with colleagues who do not have agent access?

  • October 25, 2024
  • 2 replies
  • 45 views
CaseyL
Apprentice
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Hello, We have built some draft solutions articles that we need to preview with people who do not have agent access. Is there any way to do this? Or do we have to give them agent access to view previews? Thanks, C

Best answer by eeha0120

Hi.

AFAIK, as a matter of fact, yes, they would need Agent access in order to get to a solution in Draft, so they could see the preview.

Another option could be be to Print to PDF the Preview and sent it to them.

 

 

Regards,

2 replies

eeha0120
Top Contributor ⭐
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  • eeha0120Top Contributor ⭐
  • Top Contributor ⭐
  • Answer
  • October 25, 2024

Hi.

AFAIK, as a matter of fact, yes, they would need Agent access in order to get to a solution in Draft, so they could see the preview.

Another option could be be to Print to PDF the Preview and sent it to them.

 

 

Regards,

Elvis Henriquez
alyssia.correa
CaseyL
mahendarsingh
Community Manager
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  • mahendarsinghCommunity Manager
  • Community Manager
  • October 28, 2024

Hi @CaseyL ,

I hope you are doing well :)

I understand that you want the agents to have preview of solutions without providing the access. 

As @eeha0120 rightly mentioned without the access of article or sharing the copy of the article we cannot provide agent the access to a preview of that article.

Sorry for not being of much help here.

Feel free to respond to this thread for any queries :)

Thank you

Mahendar, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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