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Hello, We have built some draft solutions articles that we need to preview with people who do not have agent access. Is there any way to do this? Or do we have to give them agent access to view previews? Thanks, C

Hi.

AFAIK, as a matter of fact, yes, they would need Agent access in order to get to a solution in Draft, so they could see the preview.

Another option could be be to Print to PDF the Preview and sent it to them.

 

 

Regards,

Hi @CaseyL ,

I hope you are doing well :)

I understand that you want the agents to have preview of solutions without providing the access. 

As @eeha0120 rightly mentioned without the access of article or sharing the copy of the article we cannot provide agent the access to a preview of that article.

Sorry for not being of much help here.

Feel free to respond to this thread for any queries :)

Thank you

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