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Hello everyone, I'd like my Freshchat chatbot to be able to search my Fresh desk knowledge base for answers in natural language. It currently only finds answers from my FAQ.

Would you have a solution for me? 

Thanks a lot!

Hi.

I’d suggest to submit a support case instead.

You could submit it to either, FreshDesk support or FreshChat support.

 

 

Regards,

Integrate your Freshchat chatbot with your Freshdesk knowledge base by using the Freshdesk API's Search Articles endpoint to fetch relevant articles. Use an NLP tool like OpenAI or Dialogflow to process user queries into searchable keywords. Set up a middleware to handle query processing, connect to the Freshdesk API, and return results to the chatbot. Update your Freshchat bot workflow to display article details as clickable links, ensuring a seamless user experience. Test the integration thoroughly and refine it based on feedback to improve accuracy and relevance.

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