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Instability in document creation functionality

  • February 7, 2025
  • 1 reply
  • 40 views
Thaisz.swa
Apprentice

Since January 30th, we have been experiencing slowdowns and bugs in the document creation functionality. The save document button becomes inactive. Images take time to load. There are many visual bugs after publishing documentation, an example it’s images that lose responsiveness. When I create a table and click on it to write, it returns me to the beginning of the document.

1 reply

mahendarsingh
Community Manager
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  • mahendarsinghCommunity Manager
  • Community Manager
  • February 7, 2025

Hi ​@Thaisz.swa ,

I hope you are doing well :)

I understand that you are facing issues with document creation feature. In order to narrow down the issue can you help us with screenshot of the error so that we can have this analyzed further on our end. Please email us the details at Support@freshdesk.com and we will get back to you.

Thank you

Mahendar, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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