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Knowledge Base - font size in article is very small

  • May 10, 2023
  • 5 replies
  • 191 views
H
Apprentice
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Hello Freshworks,

I use the font Verdana and set the font size to 14, but It looks 9 in the article.

Why is it inconsistent?

On google docs, the font is still showing correctly.

 

 

 

 

Best answer by Yusuf Ahmed

Hi ​@hiro,


Greetings from Freshworks community.  

Could you please confirm if you are copying and pasting the content from Google Docs into the article editor or is the font size set inside Freshdesk and published ? 

To help us take a closer look, we kindly request you to email us at support@freshdesk.com with the details. We'd be happy to connect and investigate this further.

H
C

5 replies

daisy812932
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I also use this font for my Mobile Detailing Amarillo TX , and the size appears as I set it. However, it seems there may be a glitch with your site, which is why the font is not displaying properly.

Yusuf Ahmed
Community Manager
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  • Yusuf AhmedCommunity Manager
  • Community Manager
  • Answer
  • April 26, 2025

Hi ​@hiro,


Greetings from Freshworks community.  

Could you please confirm if you are copying and pasting the content from Google Docs into the article editor or is the font size set inside Freshdesk and published ? 

To help us take a closer look, we kindly request you to email us at support@freshdesk.com with the details. We'd be happy to connect and investigate this further.

Yusuf Ahmed, Freshworks Community ||Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
bkofer
Apprentice
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  • bkofer
  • Apprentice
  • May 22, 2025

Team,

The 14’ font in FreshService articles is very poor visually on the screen. The default (14’) font is way to small.  I am trialing the software and both the 14’ and 18’ fonts look very poor. Hoping this gets corrected down the road.

Btw, copying the FreshService font into Google Docs show the font being 10.5.

johnvick
Community Debut
  • johnvick
  • Community Debut
  • September 21, 2025

Hello Freshworks,

I’m using the Verdana font and set the font size to 14, but in the article, it appears much smaller — more like size 9.

However, when I use Google Docs with the same font and size, it displays correctly.

Can you help me understand why the font size appears inconsistently in your platform? Is there a global style or CSS override affecting how fonts are rendered?

Thank you!

H
Community Debut
  • horribledoes
  • Community Debut
  • September 25, 2025

Hey @hiro! Font size issues can be tricky. Could be a CSS conflict in Freshdesk overriding your Verdana 14pt. Try embedding the text as an image if simple text fails. Also, test using different browsers to isolate potential compatibility issues. Maybe escaping into winter thrills, like a Snow Rider experience, would help clear your head. 

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