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Publish / Save button unavailable

  • January 8, 2025
  • 1 reply
  • 27 views
AMK
Apprentice

Our publish and save buttons are regularly unavailable to click. 
We can’t save nor publish our changes, so we have to copy the code and refresh the page. 

Anyone else experiencing this? 

 

Best answer by Sneha Kandasamy

Hi ​@AMK,

Greetings from Freshworks Community!

I understand that you are not able to Save and Publish the Solution articles. We usually disable the buttons on the following scenarios:

  1. Save button: either - while saving article / attachment status is not uploaded properly / inline image is not uploaded properly
  2. Publish button: either - while saving article / attachment status is not uploaded properly / inline image is not uploaded properly / if an account is not verified

Please check if this is the case here. If not, let us know when exactly you are facing this issue.

Cheers,
Sneha.

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    Sneha Kandasamy
    Community Manager
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    • Sneha KandasamyCommunity Manager
    • Community Manager
    • 106 replies
    • Answer
    • January 8, 2025

    Hi ​@AMK,

    Greetings from Freshworks Community!

    I understand that you are not able to Save and Publish the Solution articles. We usually disable the buttons on the following scenarios:

    1. Save button: either - while saving article / attachment status is not uploaded properly / inline image is not uploaded properly
    2. Publish button: either - while saving article / attachment status is not uploaded properly / inline image is not uploaded properly / if an account is not verified

    Please check if this is the case here. If not, let us know when exactly you are facing this issue.

    Cheers,
    Sneha.

    Reply


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