Re-order solution article order not working

I have the same problem. I noticed it yesterday (1 July 2025) for the first time.

This happens on MS Edge and Chrome since the Chromium 138 update. Firefox also has the same problem.

Thanks for the reply.

I have just tried to reorder some articles on Safari and that seems to be working. It would be interesting to know what is causing it to not work in Chrome. I’ll use Safari as a workaround for now.

I noticed the same problem today, and (as you say) it occurs on Edge, Chrome and FireFox.

Luckily there is a workaround - use Opera :-)

Same issue here. Working with Chrome
Version 138.0.7204.102 (Official Build) (arm64)

If you're unable to manually reorder your solution articles and they keep snapping back to their original positions, it's likely a glitch with the platform or a browser-related issue. Try clearing your browser cache, switching to another browser, or ensuring you're in the published (not draft) view of your help center. Even with Admin permissions, this can happen due to small syncing bugs. If the problem persists, it’s best to contact support, as it could be a known issue needing backend resolution.

Reordering once you have over a certain number of articles is not really possible.  For example, we have 350 articles in one folder and dragging and dropping to the top of the list (or alphabetically correct place) is virtually impossible.  Seems a good solution would be to allow us to sort the Title Column Alphabetically.  We can sort by status and by Author and by Helpful….etc...but not by Title - seems odd eh?

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