I am trying to re-order my solution articles manually but currently this doesn’t seem to be working.
I can select to order them as “created by” or “A-Z’ etc. But when I select Manually it reverts back to default ordering and I can move the articles but they “snap” back to where they originally were.
For context I have Admin and Agent permissions.
Any help or known issues would be appreciated. I haven’t found any answers searching so far.
Best answer by mford_gd
Reordering once you have over a certain number of articles is not really possible. For example, we have 350 articles in one folder and dragging and dropping to the top of the list (or alphabetically correct place) is virtually impossible. Seems a good solution would be to allow us to sort the Title Column Alphabetically. We can sort by status and by Author and by Helpful….etc...but not by Title - seems odd eh?
I have the same problem. I noticed it yesterday (1 July 2025) for the first time.
This happens on MS Edge and Chrome since the Chromium 138 update. Firefox also has the same problem.
Thanks for the reply.
I have just tried to reorder some articles on Safari and that seems to be working. It would be interesting to know what is causing it to not work in Chrome. I’ll use Safari as a workaround for now.
I noticed the same problem today, and (as you say) it occurs on Edge, Chrome and FireFox.
Luckily there is a workaround - use Opera :-)
If you're unable to manually reorder your solution articles and they keep snapping back to their original positions, it's likely a glitch with the platform or a browser-related issue. Try clearing your browser cache, switching to another browser, or ensuring you're in the published (not draft) view of your help center. Even with Admin permissions, this can happen due to small syncing bugs. If the problem persists, it’s best to contact support, as it could be a known issue needing backend resolution.
+5Reordering once you have over a certain number of articles is not really possible. For example, we have 350 articles in one folder and dragging and dropping to the top of the list (or alphabetically correct place) is virtually impossible. Seems a good solution would be to allow us to sort the Title Column Alphabetically. We can sort by status and by Author and by Helpful….etc...but not by Title - seems odd eh?
It seems the location saving feature is experiencing issues, preventing posts from staying in place as intended. To relieve stress while dealing with this frustrating technical glitch, Unblocked Games is a great suggestion to help you regain your composure and focus.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
