Hi @shimi - your best bet is probably to edit the html directly in order to have better control over the look and feel of the articles.

This is a great website for learning and testing html:

https://www.w3schools.com/html/

Good luck! :-)

@BrynCYDEF - The editing of the HTML in the “code view” on FreshService articles doesn’t actually make any changes for me. I save it with an adjustment and nothing updates. I made 

for this issue, but if you have any context, I would appreciate it. It seems like you are saying you should be able to edit the HTML article by article.

I’m noticing the same. When saving the HTML, the changes are not saved and not reflected in the article. Freshervice team, are you aware of this apparent bug? 

Yes, you can customize the solution page by adding a background image and adjusting the layout. To set an image as the background of the article, you can modify the page's CSS settings. For embedded videos, you can configure them to pop up when clicked by using a modal or lightbox feature, instead of playing automatically. You may need to adjust the settings in your website’s editor or use custom code to achieve these effects. If your editor doesn’t support these changes directly, consider reaching out to a responsive web design agency for help.

Yes, you can customize the solution page by adding a background image and adjusting the layout. To set an image as the background of the article, you can modify the page's CSS settings. For embedded videos, you can configure them to pop up when clicked by using a modal or lightbox feature, instead of playing automatically. You may need to adjust the settings in your website’s editor or use custom code to achieve these effects. If your editor doesn’t support these changes directly, consider reaching out to a responsive web design Hong Kong agency for help.

Yes, you may change the layout and add a background picture to personalize the solution page. You may change the page's CSS settings to make a picture the article's background. Using a modal or lightbox functionality, you may set up embedded movies to play when clicked rather than automatically. To accomplish these effects, you might need to utilize custom code or modify the settings in the editor of your website. Ask for assistance from a relevant agency if your editor doesn't immediately support these modifications.

Definitely you can customize.

Yes, you may customize the solution page by altering the layout and adding a background image. To make an image the backdrop of the article, you may alter the CSS settings on the page. You may configure embedded videos to play when clicked instead of automatically by using a modal or lightbox feature. You may need to use custom code or change the settings in your website editor to get these effects. If your editor doesn't agree with these changes right away, get help from a suitable agency.