The call lifecycle feature captures each event that occurs during a call, for example, missed calls, wait queue time, call transfers, and etc, and lets you view the complete journey of a call.

Now you will never miss a step or event that occurred during an inbound or outbound call.
How is a call lifecycle useful?
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Easily get the complete context of a call
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Quickly identify the reasons for missed or ignored calls
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Effectively monitor agent productivity
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