Hello everyone!
I’m really pleased to announce our first ever Q&A session with our IT/ESM Subject Matter Expert (SME)
The Q&A sessions are meant to be open-ended sessions where our community members can directly interact with our SME in a live session and ask anything related to the product - whether it’s upcoming features, product enhancements or current trends in the IT and Enterprise Service Management industry!
But first, I’d love to introduce Alex and share a little more about him below:
Alex is a Solution Engineer at Freshworks where he specializes in the Freshservice product. He consistently works with customers on existing and new ways to leverage the platform to deliver business value. Alex has a decade of IT experience where he most recently was a consultant at ServiceNow and prior to that has held various IT practitioner roles at SAP and J.P. Morgan. Outside of Freshworks, Alex spends his free time playing sports, cooking, or hanging out with his pets, Lilo and Stitch.
I’m also listing some of the product and industry specific areas that you can reach out to him for:
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Product specific areas: Apps and Marketplace Integrations, Enterprise Service Management, Automation and Workflows, Virtual Agents, Chatbots, and AI, Collaborative Tools
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Industry specific areas: Scaling and IT Organizations, Employee Self-Service Strategies, Best Practices in ITIL
Please drop in some of your questions ahead of the session so Alex can take a look and we look forward to seeing you live at the session! In case you are unable to attend, please leave them here and he will be sure to address them on the call or here!
Register for the session here: 👇🏼⬇
WATCH THE RECORDING HERE 🎥
Thanks,
Ally