Our custom "Other" mailbox (IMAP 993 / SMTP 465, password auth) shows "Re-authorize" and has been disconnected for about 7 weeks. Around 100 unread emails are waiting in the mailbox. We're on Freshdesk Pro. The mailbox is used for both incoming and outgoing email.
Before re-entering the password:
- Will Freshdesk import all unread emails received during the disconnection, or only new ones?
- Will "ticket created" automations (our acknowledgement auto-reply) run for those imported emails?
- Do replies to tickets that were closed in the meantime create new tickets?
- The reauthorization article says emails sent during the disconnection are resent automatically. Is there a way to review or cancel that queue first, since some replies are now outdated?
- Is there anything you recommend doing before re-entering the password (e.g. pausing automations), to avoid a flood of tickets and auto-replies?
Thanks!
