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Question

Is anyone having problems with tickets not forwarding to FD from Outlook?

  • Oct 12, 2021 8:10 AM UTC
  • 2 replies
  • 149 views
Tanja
Apprentice

We are having some issues with tickets not forwarding from Outlook into Freshdesk. Anyone having the same problem? And maybe know how to fix it? 

      2 replies

      rabsonek
      Community Debut
      • rabsonek
      • Community Debut
      • Oct 12, 2021 10:59 AM UTC

      I have same issue :(

      hemanth.ramya
      Contributor
      Forum|alt.badge.img+9

      Hello @Tanja & @rabsonek, 

       

      We are currently noticing a delay in ticket creation for accounts hosted in the EU region. Check out the incident published in our Freshdesk status page.

      In case you are not receiving tickets at all in your helpdesk, let us know to help you accordingly. 

       

      Cheers,

      Freshworks Community Team

       

      Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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