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Question

Is it possible to have confidential Articles not visible to all contacts?

  • Feb 9, 2022 11:18 PM UTC
  • 1 reply
  • 109 views
nance7
Apprentice
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Hi,

Is it possible to have confidential Articles not visible to all contacts?

Thanks for any response!

      1 reply

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      • Saira Tehreem
      • Community Debut
      • Feb 11, 2022 11:39 PM UTC

      Hi @nance7 ,

      This is very much possible!

      Try creating a new folder in your Kbase and restrict the visibility to Agents or contact segments based on your use case.

      You can find more details on setting up your folder visibility in this article. Hope this helps.

      Happy Freshdesking!

      Saira Tehreem- Freshworks Community.
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