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Ticket Request Error

  • Jul 15, 2021 1:46 PM UTC
  • 12 replies
  • 278 views
Apprentice

Hello Community :)

 

Everytime when I want to request a Ticket on my Freshdesk Page, I get Redirected to a page.

That page says “We are sorry. You have been restricted from accessing this helpdesk page.”

I dont know why its not working, can anyone help me?

 

Cheers

 

Best answer by hemanth.ramya

Hello @ZeroOne,

We have fixed the issue with ticket creation in your support portal. In case you are still facing trouble, please feel free to drop a note here and we would be happy to help! :)

 

Cheers,

Freshworks Community Team 

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      12 replies

      rashmi.nag
      Skilled Expert
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      • rashmi.nag
      • Skilled Expert
      • Jul 15, 2021 2:47 PM UTC

      Hi @ZeroOne. Thank you for reaching out to the Freshworks Community!

      This issue maybe due to some accessibility mismatch. To help us understand your problem better, can you share some screenshots of the steps you take and the error message you’re receiving? Our product experts and community members would then be better equipped to guide you through it.

      Thanks!

      Cheers, Rashmi || Team Freshworks
      Apprentice
      • ZeroOne
      • Author
      • Apprentice
      • Jul 15, 2021 3:16 PM UTC

      Sure here you go!

       

       

      rajagopal.baladhandayutham
      Contributor
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      Hi @ZeroOne 

      We’ve created a ticket for you with our support team and one of our members will get back to you with further updates on the issue.

      Thanks,

      Rajagopal

      Rajagopal || Freshworks Community
        hemanth.ramya
        Contributor
        Forum|alt.badge.img+9
        • hemanth.ramya
        • Contributor
        • Answer
        • Aug 5, 2021 12:47 PM UTC

        Hello @ZeroOne,

        We have fixed the issue with ticket creation in your support portal. In case you are still facing trouble, please feel free to drop a note here and we would be happy to help! :)

         

        Cheers,

        Freshworks Community Team 

        Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
          sophia38580

          I have the same issue and looking for the solution. my question is did your issue solved or not ? 

          hemanth.ramya
          Contributor
          Forum|alt.badge.img+9

          Hello @sophia38580,

          Can you please help us with your Freshdesk account URL (yourcompanyname.freshdesk.com) to fix this issue for you? 

           

          Thank you,

          Freshworks Community Team 

          Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
          Redshaper
          Community Debut
          • Redshaper
          • Community Debut
          • Sep 11, 2021 4:16 PM UTC

          I have the same issue and looking for the solution.

          URL: https://coinexwo-help.freshdesk.com/

          Can u fix this issue? Thx

           

          Keer
          Community Debut
          Forum|alt.badge.img+12
          • Keer
          • Community Debut
          • Sep 13, 2021 6:51 AM UTC

          I have the same issue and looking for the solution.

          URL: https://coinexwo-help.freshdesk.com/

          Can u fix this issue? Thx

           

          Hello @Redshaper, we’ve reduced the spam score for your account. Can you once check and confirm if everything looks good?

          Cheers, Keer, Freshworks Community Team
          Eliud.Geronimo
          Community Debut

          Hello !! I have the same problem :(

           

          my freshdesk url: cbtis164.freshdesk.com

          Keer
          Community Debut
          Forum|alt.badge.img+12
          • Keer
          • Community Debut
          • Feb 15, 2022 7:53 AM UTC

          Hello @Eliud.Geronimo, can you check if the ticket creation is working fine? 

          Cheers, Keer, Freshworks Community Team
            Eliud.Geronimo
            Community Debut

            Hello @Eliud.Geronimo, can you check if the ticket creation is working fine? 

            Yes ! Can do it 

            Thanks a lot !

              hemanth.ramya
              Contributor
              Forum|alt.badge.img+9

              That’s great news, @Eliud.Geronimo. :)

              Feel free to drop a note here for any further questions and we would be happy to help! 

               

              Cheers, 

              Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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