I accidently deleted an attachment sent by the customer. What can I do?
Solved
Accidently deleted an attachment
Best answer by hemanth.ramya
Hello
Unfortunately, you would not be able to retrieve the ticket attachments in Freshdesk and this is why a warning message will be generated everytime you try deleting them. In case the attachment was sent to you via email, you can access your support mailbox and get the attachment sent by the customer.
Feel free to drop a note here for any further queries and we would be happy to help!
Cheers,
Freshdesk Community Team
+9- Community Manager
- Answer
Hello
Unfortunately, you would not be able to retrieve the ticket attachments in Freshdesk and this is why a warning message will be generated everytime you try deleting them. In case the attachment was sent to you via email, you can access your support mailbox and get the attachment sent by the customer.
Feel free to drop a note here for any further queries and we would be happy to help!
Cheers,
Freshdesk Community Team
Dear hemanth.ramya,
thank you for the quick answer. I didn’t want to delete this, I think my computer-mouse has kind of an own consciousness. ;-)
Kind regards,
Silja
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