Hello @Silja,

Unfortunately, you would not be able to retrieve the ticket attachments in Freshdesk and this is why a warning message will be generated everytime you try deleting them. In case the attachment was sent to you via email, you can access your support mailbox and get the attachment sent by the customer. 

Feel free to drop a note here for any further queries and we would be happy to help!

Cheers,

Freshdesk Community Team

Dear hemanth.ramya,

thank you for the quick answer. I didn’t want to delete this, I think my computer-mouse has kind of an own consciousness. ;-) 

Kind regards,

Silja

Anytime, Silja. :)

Cheers,

Freshdesk Community Team