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adhoc Scheduling tickets

  • 10 June 2024
  • 2 replies
  • 30 views

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Does anyone have a way to schedule tickets for a specific date. We have requests come in to update certain things on a specific date but at the moment we are having to track these outside of freshdesk. The agents are the ones making the updates but we don’t want to have to leave the tickets open and manually search through them. 

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Best answer by eeha0120 10 June 2024, 11:02

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Userlevel 7
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Hi.

You my give a try to this app (it’s paid):

Freshworks Ticket Schedules Integration | Freshworks Marketplace

 

You may also take a look to this:

Managing Appointments and Service Tasks with the Scheduling Dashboard : Freshdesk

 

 

Regards,

 

Userlevel 2
Badge +4

Hi @BHackett @eeha0120 ,

You can also check out this Free app, https://www.freshworks.com/apps/schedule_reply_for_freshdesk/

Cheers,
Sneha.

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