I understand that this may take a bit of customization, but before I dive too much into that I wanted to see if anybody has had any experience with the following:
We have multiple companies with individual contacts associated with them, each contact handling different tasks at different times. I want to enable a way in the customer portal for a contact to be able to change the assigned contact of the ticket to a different individual in their same company. Is this theoretically possible?
Best answer by mahendarsingh
Hi Horvath,
I hope you are doing well :)
I understand that you want to change contact of the ticket on customer portal itself.
Please note that with contacts there are few restrictions in place and contact being able to modify their email on customer portal is one of those limitations.
However the customer profile can be modified by agents.
If you want the contact to be able to view all tickets related to their company then you can make use of this feature https://support.freshdesk.com/en/support/solutions/articles/228079-how-can-a-contact-view-all-tickets-from-the-company-
Feel free to respond to this thread for any queries :)
Thank you
+9Hi Horvath,
I hope you are doing well :)
I understand that you want to change contact of the ticket on customer portal itself.
Please note that with contacts there are few restrictions in place and contact being able to modify their email on customer portal is one of those limitations.
However the customer profile can be modified by agents.
If you want the contact to be able to view all tickets related to their company then you can make use of this feature https://support.freshdesk.com/en/support/solutions/articles/228079-how-can-a-contact-view-all-tickets-from-the-company-
Feel free to respond to this thread for any queries :)
Thank you
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