Hi, I have had a freshdesk account for several years. today I sawis this message:
“Outgoing emails are blocked for your account. Please contact our support team at support@freshdesk.com”
My account is https://poderjudicialvirtual.freshdesk.com/
Everyday I get around 50-60 tickets. It is kind of urgent for me to solve this. Any suggestion?
Thanks a lot in advance,
hi, it has been solved, it took around 20 miniutes to get an answer by email. Thanks a lot!
Update: it didnt work, i get the message:
"Email rejected due to an unexpected error. Please try again later."
I have contacted support and I am still waiting after 2 hours. The list of tickets that i have to answer is increasing. It is quite frustrating.
Hello
Did you hear back from Support on this issue?
Hi, yes. They explained that I was still blocked for another reason. I was asked to reset the API and passwords.
At the end it took 7 hours to get this fixed. It would be very helpful to know why I was blocked twice so I do whatever is necessary for avoiding this situation.
Also, I would like to ask if becoming a client would unblock me immediately. I was told that not being a client is one of the reasons for getting blocked.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.