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Emailing Articles

  • March 28, 2024
  • 2 replies
  • 36 views
DennisGlobal
Contributor
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When we want to email a Suggested Solution as Inserted Content, the footer logo's get sized 3x or more when recieved in the email.

How can we prevent this?

Article:

Email:

Comparison:
 


Any help would be appreciated.

Best answer by Yusuf Ahmed

Hi ​@DennisGlobal,

 

Greetings from Freshworks community. Could you please let me know whether the solution was part of a previous conversation where the quoted text has been expanded ? We request you to email us at Support@Freshdesk.com with the details so that we can get back to you. 

2 replies

eeha0120
Top Contributor ⭐
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  • eeha0120Top Contributor ⭐
  • Top Contributor ⭐
  • March 29, 2024

Hi.

For this matter, I’d suggest to submit a support case.

 

Regards,

Elvis Henriquez
Yusuf Ahmed
Community Manager
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  • Yusuf AhmedCommunity Manager
  • Community Manager
  • Answer
  • October 13, 2025

Hi ​@DennisGlobal,

 

Greetings from Freshworks community. Could you please let me know whether the solution was part of a previous conversation where the quoted text has been expanded ? We request you to email us at Support@Freshdesk.com with the details so that we can get back to you. 

Yusuf Ahmed, Freshworks Community ||Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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