Hi @hussain_protechindia,

Just to eliminate the possibility of cache issues, could you try logging into the helpdesk on an incognito/private window as well as a different browser and check if the issue persists? If yes, you can trying reaching out to support@freshdesk.com with the error and account details and they’d be able to check further.

Regards,

Sona 

Freshdesk, Freshchat, Freshcaller product expert

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tried using icognito window but no luck we are using free license

not sure i will get support from freshdesk team.

!!