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Question

Escalation Matrix

  • 7 June 2023
  • 1 reply
  • 47 views
S
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Hi,

I would like to understand the process for escalating product defects/issues.

I am trying to integrate Freshsales and Freshdesk and face a lot of challenges with the sync & integration capabilities. Its been more than a month since I reported the issue and the support team haven't been able to provide a proper resolution yet.

Can somebody let me know what is the escalation matrix ? Any contact information - email, phone numbers would be of help. Thanks for the support.

1 reply

vinothkumar.manoharan
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Userlevel 3
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Hi @Sujeeth 

Hope you had a view of the available articles 

  1. https://support.freshsales.io/en/support/solutions/articles/218712-how-to-integrate-freshdesk-with-freshsales-
  2. https://support.freshdesk.com/en/support/solutions/articles/219923-how-to-integrate-freshsales-with-freshdesk-

For better understanding you can provide the list of challenges you’re facing in the integration and also you can send an email to support@freshdesk.com or support@freshsales.com to track the updates.

 

Cheers

Vinoth | Freshdesk product expert | Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

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