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Question

Freshdesk Integration on my site

  • June 7, 2023
  • 2 replies
  • 98 views
leetoleeto071
Apprentice
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I want to host knowledge base for my users on my website using freshdesk. But i want this knowledge base to be accessible only if the user is logged in to my website. if he has not logged in then he should not be able to see the knowledge base. how do i implement this?

    2 replies

    vinothkumar.manoharan
    Skilled Expert
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    Hi @leetoleeto071 

    Greetings from Freshworks community

    You can customize the visibility of the knowledge articles on the Folder level as shown in the screenshot below

    KB Folder view for visibility Restriction

    IN the Portal page, click Manage Sections in which you can toggle ON the visibility of Knowledge base articles along with folder views as shown below

     

     

    By enabling these options, you should be able to embed the portal in your website and authenticate it only for the Logged IN users to view it. 

    Revert for any queries.

     

    Cheers

    Vinoth | Freshdesk product expert | Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    leetoleeto071
    Apprentice
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    • leetoleeto071
    • Author
    • Apprentice
    • June 8, 2023

    Hi @vinothkumar.manoharan i want to use my websites authentication to be able to see this. For. eg. if a person is registered on my website, he should be able to access the knowledge base. he should not require any other additional authentication. just register on my site and see the kb. if i try to copy the URL of the embedded KB and open it in a new tab(use is not logged in on my site). then he shoud not be able to see the KB

    Terms of UseAccessibility statement