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Question

FRESHDESK Multiple sessions and multiple devices for one agent


JUANCARLOS
Apprentice

Hi how are things?

Maybe you can help me.

For my small business, I want to buy the growth plan, with an agent, my question: how many parallel simultaneous sessions can that agent have? Can you have multiple simultaneous sessions on different devices?

Thank you

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2 replies

jianna
Community Debut
  • Community Debut
  • 3 replies
  • March 23, 2024

Sure! When you buy a growth plan for your business, the number of sessions your agent can have at the same time usually depends on the plan's details. Often, an agent can use different devices, but whether they can have sessions on all those devices at once might vary. It's best to look closely at your plan's rules or ask the support team to be sure how it works.


mockridge09
Community Debut
  • Community Debut
  • 2 replies
  • March 28, 2025

Hey! All good here hope you're doing well too. From what I’ve seen, xx brits agents can usually handle multiple sessions at once, even across different devices, but best to double-check with their support to be sure.


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