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How can a customer set priority in email

  • March 8, 2024
  • 1 reply
  • 288 views
W
Apprentice

I am looking to understand how if a customer sends and email how do they set the prioroty/urgency of the ticket?

Best answer by PriyaRavichandran

Hi Wayne, 

 

If your customers are writing to you via email, then they can mention in subject or description that its of high priority. In the backend you can run automation rules to search for such keywords and update the priority on ticket creation. 

 

Hope this helps!

      1 reply

      PriyaRavichandran
      Community Debut
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      Hi Wayne, 

       

      If your customers are writing to you via email, then they can mention in subject or description that its of high priority. In the backend you can run automation rules to search for such keywords and update the priority on ticket creation. 

       

      Hope this helps!

      Account Executive - Europe, Freshworks Inc.
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