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Hi Freshdesk Support,

I’m unable to edit or add a background image or icon in Freshdesk, even though I have Organization Admin permissions. Currently, I can edit the HTML/CSS and pages, but I can't find any option to add a background image or icon to my portal.

At the moment, I'm using icons from the default Freshdesk data. The image “Picture 1” shows the option I’m looking for, while “Picture 2” shows my current theme editing workspace.

Could you please advise how I can enable or access these options?

Thank you.

Hi.

Apologies, but I’m not sure to follow and I prefer to ask.

Are you referring to that the button Upload your own in the Background image section does not work at all? Have you tried a different browser and/or Incognito/Private mode?

Or is it just for reference, as such screenshot is for FreshService, and you’re missing it for FreshDesk? That is, are you running both products?

 

Best.

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