Hello @Jesus.alanya,

I understand that you are unable to send out emails from your Freshdesk account and also facing issues in verifying your support email address. Upon checking your account details, we have now successfully unblocked the outgoing emails from our end. 

I’ve added an article here to verify your support email address. You can follow the steps mentioned here in verifying your support address. In case you have any queries let us know we would be happy to help.
 

https://support.freshdesk.com/en/support/solutions/articles/226220-how-to-activate-a-support-e-mail-address-

Cheers!!