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Trying to setup my portal to use company DNS but the instructions are conflicted and changing. I have configured as in the instruction on Reg123. The CNAME check is coming back looking correct but unsure if the TXT record is correct. any help appreciated

 

Simon

Hello there, @GOODY! We see you are trying to set up custom URL for your portal. As per the screenshot, we see the CNAME has been set up right. But, when we did a look up for the TXT record, it turned out to be unsuccessful.  

 

Unsuccessful TXT lookup

If the TXT record has been set up right, this is how the result of the lookup would look like: 

Successful TXT lookup

 

Can you once recheck your settings in Reg123 DNS side and follow the steps mentioned here to see if that helps? 

 

If you have further queries, please post them here and we’d be glad to help. 

Many thanks. I had configured like that but it didn’t seem to take. All working now. Please close this ticket

Many thanks. I had configured like that but it didn’t seem to take. All working now. Please close this ticket

Thanks for letting us know, @GOODY. I am glad we could help. Have a great day!

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