I´m a new user in freshdesk and I´m trying to understand if I can use the free option to manage my bussines.
I need to link two emails accounts, whatsapp and instagram.
And another question is if its possible to modify the email account for replies. Now is showing freshdesk domain not my email. Also how freshdesk is running with resends not with setup of server smtp, when we reply through freshdesk is impossible to know or to get this replies for example on mail mac or other mail app.