Dear all,
We just connected the Freshdesk Omnichannel with Microsoft Teams and wondering whether is possible to modify the ticket form for end user?
I wanted to set the Status, Priority and Group as fix and user no need to choose the options.
Please advise. Thanks
+1Hi
Currently, we don’t support customizing the ticket creation form on MS Teams. We appreciate your suggestion. Our team will consider this as a feature request. If we plan to launch the functionality, we will communicate updates in this thread.
Thank you for your feedback and patience!
Regards,
Gautham
Freshworks
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