Hello @Pushpanjali Kumari, Apologies for the delay in getting back to you on this. Are you still facing the issue of accessing the help widget’s captcha? If so, can you try once after clearing the cache and cookies in your browser settings?

If that doesn't help, please help us with a video grab of the issue and we'll be glad to help you further.  Alternatively, you can also write to support@freshdesk.com and our support buddies would look into the same. Have a good day!