I'm having issues with Freshdesk support. I submitted a bug report, but the First Line agent does not understand that it's an actual issue and refuses to escalate the case to someone with the necessary technical expertise.
It is so incredibly frustrating. Is the freshdesk support really this bad I probably should look for an alternative.
+7Hi
Greetings from the Freshworks community, and I apologize for the inconvenience caused. We see that your ticket was escalated, and that the issue has now been resolved. I would be happy to connect with you if you require any further assistance or if you prefer to get on a call to address open items if any.
Feel free to reach out to us anytime if you require any further assistance by emailing us at Support@Freshdesk.com
Wishing you a nice day ahead!
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