Skip to main content
Question

RECAPTCHA fails to load on many users'

  • October 11, 2023
  • 2 replies
  • 73 views

tophermueller
Apprentice

When a user attempts to create a new ticket -- the recaptcha images appear broken but are really just in too small of a div or table. See image below. This happening to anyone else? Anyone have a fix or ETA?

 

 

2 replies

eeha0120
Top Contributor ⭐
Forum|alt.badge.img+12
  • Top Contributor ⭐
  • October 13, 2023

Hi.

Yes, other users are facing the same:

CAPTCHA Fails on Widget | Freshworks Community

Captcha Too Small | Freshworks Community

I’d suggest to submit a support case.

 

Regards,


estebanib
Community Debut
Forum|alt.badge.img
  • Community Debut
  • October 30, 2023
We ended up submitting a support case for this and we were told the ETA for this fix is November 15th, 2023.