Hi Freshwork community.
I am setting up SSO using JWT with Freshdesk (by setting Customer Portal). I implemented successfully but when my customers login. I see their email instead of their name. It is really tough to me when I want to know who they are.
I hope to receive your answer soon.
Best regards,
Best answer by Keer
Hello
+12Hello
Ensure your JWT payload includes both "name" and "email" fields. Freshdesk may default to displaying the email if the "name" attribute is missing. Update your JWT token to pass the correct customer name and verify the mapping in Freshdesk SSO settings.
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