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If a customer sends an email to ####@####.freshdesk.com it is taking more than 2 hours to create the ticket and the responses are taking more than 10 minutes to reach customers, there is a problem today?

Hello @jfresno Welcome to the Freshworks Community! We did have issues with ticket creation this morning and our team has rolled out a fix for the issue. The services should be back to normal in sometime. You can follow the updates here: https://updates.freshdesk.com/incident/318468.

 

Tip: You can also subscribe for alert notifications on the site by clicking on the “Subscribe” button at the top of the page.

 

Cheers!

Hello @jfresno Welcome to the Freshworks Community! We did have issues with ticket creation this morning and our team has rolled out a fix for the issue. The services should be back to normal in sometime. You can follow the updates here: https://updates.freshdesk.com/incident/318468.

 

Tip: You can also subscribe for alert notifications on the site by clicking on the “Subscribe” button at the top of the page.

 

Cheers!

Thanks dear, I'll try later

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