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slow ticket emails

  • March 13, 2023
  • 2 replies
  • 62 views
J
Apprentice
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If a customer sends an email to ####@####.freshdesk.com it is taking more than 2 hours to create the ticket and the responses are taking more than 10 minutes to reach customers, there is a problem today?

Best answer by aravind.sundararajan

Hello @jfresno Welcome to the Freshworks Community! We did have issues with ticket creation this morning and our team has rolled out a fix for the issue. The services should be back to normal in sometime. You can follow the updates here: https://updates.freshdesk.com/incident/318468.

 

Tip: You can also subscribe for alert notifications on the site by clicking on the “Subscribe” button at the top of the page.

 

Cheers!

      2 replies

      aravind.sundararajan
      Skilled Expert
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      Hello @jfresno Welcome to the Freshworks Community! We did have issues with ticket creation this morning and our team has rolled out a fix for the issue. The services should be back to normal in sometime. You can follow the updates here: https://updates.freshdesk.com/incident/318468.

       

      Tip: You can also subscribe for alert notifications on the site by clicking on the “Subscribe” button at the top of the page.

       

      Cheers!

      Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
        J
        Apprentice
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        • jfresno
        • Author
        • Apprentice
        • March 13, 2023

        Hello @jfresno Welcome to the Freshworks Community! We did have issues with ticket creation this morning and our team has rolled out a fix for the issue. The services should be back to normal in sometime. You can follow the updates here: https://updates.freshdesk.com/incident/318468.

         

        Tip: You can also subscribe for alert notifications on the site by clicking on the “Subscribe” button at the top of the page.

         

        Cheers!

        Thanks dear, I'll try later
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