Question

Source IP Range?

  • 20 August 2021
  • 1 reply
  • 1766 views

Does anyone know what the source IP ranges are for Freshdesk?

 

Our Mimecast is rejecting emails as Freshdesk is sending out as our support account.

 

Cheers


1 reply

Userlevel 5
Badge +9

Hello Paul,

 

You can include the SPF record email.freshdesk.com to ensure all the Freshdesk IPs are whitelisted in your end. Please refer to the article link to get detailed insights on the same: 
https://support.freshdesk.com/en/support/solutions/articles/43170-creating-an-spf-record-to-ensure-proper-email-delivery

Alternately, you can perform a TXT lookup on the SPF record to get the required list of Freshdesk IPs. 

 

Cheers,

Freshworks Community Team

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