Hi @Tintin,

Greetings from Freshworks Community!

I understand that the ticket fields have disappeared from the Ticket forms, but is available on the Ticket fields. Can you share the  videograb of the issue for us to understand it better.

If you would like to connect over a call, Please email us the details to Support@Freshdesk.com along with your preferred time and we can arrange a call.

Cheers,
Sneha.

They set to be viewed by the  requester ? ( screenshot of the field settings) 

You don’t have any app installed that hides fields ?

 

And click on the field, didn’t see the properties.