Hi @ZeroOne. Thank you for reaching out to the Freshworks Community!

This issue maybe due to some accessibility mismatch. To help us understand your problem better, can you share some screenshots of the steps you take and the error message you’re receiving? Our product experts and community members would then be better equipped to guide you through it.

Thanks!

Sure here you go!

Hi @ZeroOne 

We’ve created a ticket for you with our support team and one of our members will get back to you with further updates on the issue.

Thanks,

Rajagopal

Hello @ZeroOne,

We have fixed the issue with ticket creation in your support portal. In case you are still facing trouble, please feel free to drop a note here and we would be happy to help! :)

Cheers,

Freshworks Community Team 

I have the same issue and looking for the solution. my question is did your issue solved or not ? 

Hello @sophia38580,

Can you please help us with your Freshdesk account URL (yourcompanyname.freshdesk.com) to fix this issue for you? 

Thank you,

Freshworks Community Team 

I have the same issue and looking for the solution.

URL: https://coinexwo-help.freshdesk.com/

Can u fix this issue? Thx

Hello @Redshaper, we’ve reduced the spam score for your account. Can you once check and confirm if everything looks good?

Hello !! I have the same problem :(

my freshdesk url: cbtis164.freshdesk.com

Hello @Eliud.Geronimo, can you check if the ticket creation is working fine? 

Yes ! Can do it 

Thanks a lot !

That’s great news, @Eliud.Geronimo. :)

Feel free to drop a note here for any further questions and we would be happy to help! 

Cheers,